Customer FAQ

Why am I getting these emails?

A business you’re working with uses CertNode to create independent records of interactions. You receive emails whenever a new record is created - think of it like getting a receipt after a purchase, but for all types of interactions (calls, deliveries, access, etc.).

These emails protect YOU by giving you timestamped proof of what was delivered and when.

Is this company spying on me?

No. CertNode creates mutual accountability - both you AND the business are being recorded. It’s like having a neutral witness present.

The business can’t deny they delivered something (you have proof), and you can't deny you received it (they have proof). Both sides are held to the same standard.

Can the company alter these records?

No. Records are cryptographically sealed with RFC 3161 timestamps (like a digital notary). Nobody can change them - not the business, not you, not even CertNode.

That’s the whole point - they're neutral, tamper-proof records.

Can I opt out of these emails?

The records are still created (the business needs them for their records), but you can unsubscribe from the email notifications if you prefer.

However, we recommend keeping them - they give you proof of what was delivered, which protects you if there’s ever a dispute.

Does CertNode work FOR the company?

No. CertNode is a neutral third party (like DocuSign or a notary public). We create independent records that neither party controls.

If there’s a dispute, both you and the business have access to the same records. Neither side can change them. That's what makes it fair.

How does this protect me?

Where can I see all my records?

Visit /my-receipts to see all your verified interactions in one place.

You can download them, verify the cryptographic signatures, and reference them if there’s ever a dispute.

Is my data being sold?

Never. Your data is encrypted and only accessible to you and the business you interacted with. CertNode doesn’t sell data to third parties.