Frequently Asked Questions
Everything you need to know about CertNode Reflex
What is CertNode?
CertNode is a dispute defense and evidence infrastructure platform. We help online businesses protect themselves from chargebacks using cryptographic receipts, automated evidence generation, and AI-powered dispute defense.
What products does CertNode offer?
We offer Reflex (automated dispute defense for Stripe), cryptographic receipt generation via API, dispute tracking dashboards, and enterprise fraud prevention tools. All products work together to provide complete chargeback protection.
What are cryptographic receipts?
Cryptographic receipts are blockchain-verified, timestamped transaction records that serve as irrefutable proof of purchase. They cannot be forged or backdated, making them the strongest evidence in chargeback disputes.
How does Reflex work?
Reflex monitors your Stripe account for disputes. When a chargeback is filed, it automatically gathers evidence (cryptographic receipts, delivery proof, customer history) and submits a compelling defense to Stripe within 60 seconds. No manual work required.
What does CertNode cost?
Pricing varies by product. Reflex offers your first dispute free, then $99/month plus a 15% success fee on recovered amounts. Cryptographic receipts start at $0.01 per receipt with volume discounts. Enterprise plans available with custom pricing.
Do I need to be technical to use CertNode?
No. Reflex installs with one click from the Stripe App Marketplace and runs automatically. If you're using our API for cryptographic receipts, basic development knowledge is helpful but we provide SDKs and detailed documentation.
What payment platforms do you support?
Currently, Reflex supports Stripe. Our cryptographic receipt API works with any payment platform (Stripe, Shopify, WooCommerce, PayPal, Square, etc.). We're expanding platform support based on customer demand.
Is my data secure?
Yes. CertNode is SOC 2 Type II certified with 256-bit encryption at rest and TLS 1.3 in transit. We're hosted on enterprise infrastructure (AWS/Supabase) and are GDPR compliant. We never store payment card data.
Can I cancel anytime?
Yes. There are no long-term contracts or cancellation fees. You can cancel your subscription anytime from your dashboard.
What if I lose a dispute?
For Reflex, you don't pay the success fee if we lose. We only charge the 15% success fee when we win and recover the disputed amount. Our goal is to maximize your win rate while minimizing your risk.
Do you support multiple Stripe accounts?
Yes. You can connect multiple Stripe accounts to one CertNode account. Each account is billed separately based on usage.
How do I get started?
For Reflex, install from the Stripe App Marketplace and activate in one click. For cryptographic receipts via API, sign up for a developer account at certnode.io and get your API keys. Full documentation available at certnode.io/docs.
What kind of support do you offer?
All customers get email support (support@certnode.io) with 24-48 hour response time. Paid plans include priority support (4-8 hours) and live chat Monday-Friday 9am-6pm PST. Enterprise customers get dedicated account managers.
Can I integrate CertNode with my existing systems?
Yes. Our REST API and webhooks make integration straightforward. We provide SDKs for Node.js, Python, Go, and Ruby. Custom integrations available for Enterprise customers.