REFLEX FOR SHOPIFY

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Documentation & Guides for Automated Dispute Defense

Getting Started How It Works Settings Billing FAQ Contact

Getting Started

What is Reflex?

Reflex is an automated dispute response system that defends your Shopify store against chargebacks and payment disputes. When a customer disputes a charge, Reflex automatically gathers evidence from your orders, fulfillments, and customer history, generates a compelling AI narrative, and submits everything to Shopify Payments within 60 seconds.

Quick Setup (2 Steps)

Install from the Shopify App Store

One-click install. No monthly fees, no setup required.

You're Protected!

Reflex activates automatically and defends all disputes from day one.

How Reflex Works

⚠️

Dispute Filed

Customer files a chargeback

🔍

Reflex Detects

Instant webhook from Shopify

📊

Gathers Evidence

Orders, fulfillments, customer data

🤖

AI Narrative

Compelling response generated

✅

Submitted

Evidence sent to Shopify Payments

What Evidence Does Reflex Collect?

Order Data

• Customer email & name
• Billing & shipping address
• Products ordered
• Purchase amount & date

Fulfillment Data

• Carrier & tracking number
• Delivery confirmation
• Shipping timeline
• Certified timestamps

Customer History

• Previous orders
• Dispute history
• Account age
• Payment verification

App Settings

Access settings from your Shopify admin: Apps → CertNode Reflex → Settings

Configurable Settings

Auto-Defend Disputes

Toggle ON for automatic 60-second submission, or OFF to review evidence before submission.

Email Notifications

Get notified about new disputes and outcomes.

Always-Active Features

These features are always enabled:

• Automatic dispute detection via Shopify webhooks
• AI-powered evidence generation
• Certified timestamps (RFC 3161)
• All dispute types defended automatically

Billing

$0 Monthly Fee

No subscription, no setup costs, no hidden fees.

15% Success Fee

Only charged when you win a dispute. If you lose, you pay nothing.

Billed Through Shopify

All charges appear in your Shopify admin billing history. No external payment setup required.

FAQ

How fast does Reflex respond?

Evidence is submitted within 60 seconds of dispute creation.

Does it work with Shopify Payments?

Yes. Reflex works with Shopify Payments disputes. When a chargeback is filed against any order, Reflex detects it instantly and submits evidence.

How long until I know the outcome?

Typically 60-75 days. Card networks need time to review evidence and make a decision.

What if I lose a dispute?

You pay nothing. The 15% success fee only applies when you win.

What data does Reflex access?

Reflex reads your orders, fulfillments, and customer data solely to build evidence for dispute defense. Data is never shared with third parties. See our Privacy Policy for details.