Getting Started
What is Reflex?
Reflex is an automated dispute response system that defends your business against chargebacks and payment disputes. When a customer disputes a charge, Reflex automatically gathers evidence, generates a compelling AI narrative, and submits everything to Stripe within seconds.
Quick Setup (3 Steps)
Install from Stripe App Marketplace
One-click installation directly in your Stripe Dashboard
Activate Reflex
Your first dispute is FREE. No credit card required to start.
You're Protected!
Reflex now monitors all disputes automatically
How Reflex Works
Dispute Created
Customer files dispute in Stripe
Reflex Detects
Webhook triggers autopilot
Gathers Evidence
Collects transaction & delivery proof
Generates Narrative
AI creates compelling response
Submits to Stripe
Evidence uploaded automatically
Sends Notification
Email with confidence score
What Evidence Does Reflex Collect?
📄 Transaction Data
- • Customer email & name
- • Billing address
- • Product description
- • Purchase amount & date
✅ Delivery Proof
- • Access URLs & login credentials
- • Download records
- • Content delivery confirmation
- • Shipping tracking (physical goods)
👤 Customer Activity
- • Login timestamps & IP addresses
- • Course/content progress
- • Support interactions
- • Policy acknowledgments
Dispute Dashboard
View all your disputes at certnode.io/founder → Disputes tab
Dashboard Features
- • Real-time dispute list with status, amount, and confidence score
- • Expandable details showing full evidence, AI narrative, and win probability breakdown
- • Status indicators tracking disputes from creation to resolution (won/lost/under review)
- • Quick actions for manual resubmit, disable autopilot, or view in Stripe Dashboard
Evidence Score Explained
Reflex calculates evidence quality based on available proof:
⚠️ This is an estimate, not a guarantee. Final decisions are made by Stripe and card networks.
Email Notifications
🛡️ Dispute Response Notification
Sent immediately after Reflex submits evidence
- • Dispute amount and ID
- • Evidence score (color-coded)
- • Evidence fields submitted
- • Links to Stripe & Dashboard
📊 Status Update Notification
Sent when dispute status changes
- • 🎉 Won (Funds returned)
- • ⚠️ Lost (Customer kept refund)
- • 🔍 Under Review (Stripe reviewing)
- • ⏰ Needs Response (Action required)
Manage Notifications
Visit your Dashboard → Settings → Notifications to adjust frequency or opt out
Frequently Asked Questions
How fast does Reflex respond to disputes?
Usually within 60 seconds of dispute creation. Evidence gathering and submission happen automatically via webhooks.
What if I don't have delivery proof?
Reflex will submit whatever evidence is available. Even without delivery proof, you can still win disputes based on transaction details and customer info. However, evidence score will be lower.
Can I disable Reflex for specific disputes?
Yes! In your Disputes Dashboard, click "⋯" menu → "Disable Autopilot". You can also disable it globally in Settings.
How long until I know the outcome?
Typically 60-75 days. Stripe and card networks need time to review evidence. You'll receive an email notification when the decision is made.
What if I lose a dispute?
Unfortunately, some disputes are unwinnable (e.g., stolen cards). Reflex does its best, but can't guarantee outcomes. You can appeal lost disputes via Stripe.
Does Reflex work for physical products?
Yes! If you provide shipping receipts with tracking numbers, Reflex will include them as evidence.
Contact Support
📧 Email Support
- General:
support@certnode.io - Technical:
app@certnode.io - Billing:
billing@certnode.io
⏱️ Response Time
- • Standard: 24-48 hours
- • Priority (paid plans): 4-8 hours
- • Emergency: Same-day response
💬 Live Chat
Available on certnode.io
- • Mon-Fri: 9am-6pm PST
- • Sat-Sun: Closed
Need More Help?
Check out our full documentation or reach out to our team