REFLEX FOR SHOPIFY

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Documentation & Guides for Automated Dispute Defense

Getting Started How It Works Settings Billing FAQ Contact

Getting Started

What is Reflex?

Reflex is an automated dispute response system that defends your Shopify store against chargebacks and payment disputes. When a customer disputes a charge, Reflex detects it instantly, automatically gathers evidence from your orders, fulfillments, and customer history, generates a dispute-specific narrative, and submits everything to Shopify Payments within minutes.

Quick Setup (2 Steps)

Install from the Shopify App Store

One-click install. No monthly fees, no setup required.

You're Protected!

Reflex activates automatically and defends all disputes from day one.

How Reflex Works

⚠️

Dispute Filed

Customer files a chargeback

🔍

Reflex Detects

Shopify webhook + scheduled submission

📊

Gathers Evidence

Orders, fulfillments, customer data

🤖

Defense Narrative

Structured response generated

✅

Submitted

Evidence sent to Shopify Payments

What Evidence Does Reflex Collect?

Order Data

• Customer email & name
• Billing & shipping address
• Products ordered
• Purchase amount & date

Fulfillment Data

• Carrier & tracking number
• Delivery confirmation
• Shipping timeline
• Certified timestamps

Customer History

• Previous orders
• Dispute history
• Account age
• Payment verification

App Settings

Access settings from your Shopify admin: Apps → CertNode Reflex → Settings

Configurable Settings

Auto-Defend Disputes

Reflex automatically gathers evidence and submits it to Shopify Payments within minutes of a dispute. Want to review a case before it's submitted? Contact support to arrange manual review.

Email Notifications

Get notified about new disputes and outcomes.

Always-Active Features

These features are always enabled:

• Automatic dispute detection via Shopify webhooks
• Automated evidence generation
• Certified timestamps (RFC 3161)
• All dispute types defended automatically

Billing

$0 Monthly Fee

No subscription, no setup costs, no hidden fees.

15% Success Fee

Only charged when you win a dispute. If you lose, you pay nothing.

Billed Through Shopify

All charges appear in your Shopify admin billing history. No external payment setup required.

FAQ

How fast does Reflex respond?

Reflex detects a dispute instantly and submits evidence within minutes of dispute creation.

Does it work with Shopify Payments?

Yes. Reflex works with Shopify Payments disputes. When a chargeback is filed against any order, Reflex detects it instantly and submits evidence.

How long until I know the outcome?

Typically 60-75 days. Card networks need time to review evidence and make a decision.

What if I lose a dispute?

You pay nothing. The 15% success fee only applies when you win.

What data does Reflex access?

Reflex reads your orders, fulfillments, and customer data solely to build evidence for dispute defense. Data is never shared with third parties. See our Privacy Policy for details.