Clear Records Stop Friendly Fraud
When customers say "I never got my order," show them independent proof of payment, shipment, and delivery.
Stop losing 1-3% of revenue to chargebacks. Create unbreakable evidence chains from checkout to doorstep.
"Friendly Fraud" Drains E-Commerce Profits
Customer gets the product, then disputes claiming "never received." You lose the sale + chargeback fee.
Without Clear Records
- ×Customer: "I never received my $150 order"
- ×You: Search emails for tracking number
- ×Carrier: "Delivered, but no signature required"
- ×Bank: "Not enough proof. Refund approved."
- ×Result: You lose $150 + $15 chargeback fee
With CertNode
- ✓Customer: "I never received my order"
- ✓You: Click "Export Evidence" in CertNode
- ✓CertNode: PDF with payment → shipment → delivery proof
- ✓Bank: "Complete chain of proof. Dispute denied."
- ✓Result: You keep your $150 (2 minutes work)
How CertNode Records E-Commerce Orders
Three types of receipts create complete proof from checkout to delivery
1. Payment Receipt
When: Customer completes checkout
2. Shipment Receipt
When: Package ships
3. Delivery Receipt
When: Package delivered
Complete Evidence Chain
All three receipts link together via Receipt Graph, creating unbreakable proof.
When customer disputes: "I paid $150 but never got my order"
You submit one PDF showing:
• Payment on Feb 1, 2025 at 3:42 PM ($150.00)
• Shipping label created Feb 1, 2025 at 5:18 PM
• Tracking: 1Z999AA10123456784 (UPS Ground)
• Package scanned at UPS facility Feb 2, 2025
• In transit updates Feb 3-4
• Delivered Feb 5, 2025 at 2:14 PM
• GPS: 123 Main St (matches shipping address)
• Photo: Package on front porch
Bank: "Complete chain of proof. Dispute denied."
Integrates With Your E-Commerce Stack
Set up once, records created automatically
Shopping Carts
- • Shopify
- • WooCommerce
- • BigCommerce
- • Magento
- • Custom carts (API)
Payment Processors
- • Stripe
- • PayPal
- • Square
- • Authorize.net
- • Braintree
Shipping Carriers
- • UPS
- • FedEx
- • USPS
- • DHL
- • ShipStation (all carriers)
Delivery Proof
- • Ring / Nest (doorbell cameras)
- • Carrier photo proof
- • GPS coordinates
- • Signature services
Fraud Prevention
- • Sift
- • Signifyd
- • Kount
- • Riskified
Analytics
- • Google Analytics
- • Mixpanel
- • Segment
- • Custom webhooks
Don’t see your platform? CertNode has a REST API for custom integrations.
View API documentation →Common E-Commerce Scenarios
Scenario 1: "I Never Ordered This"
Claim: Customer disputes payment saying they never placed the order.
CertNode Evidence:
- • Transaction receipt shows customer’s email, billing address, IP address
- • Timestamp matches customer’s browser session
- • Order confirmation sent to customer’s verified email
- • Customer logged in before ordering (if applicable)
Result: Clear proof that customer placed the order themselves.
Scenario 2: "I Never Received It"
Claim: Customer says package never arrived.
CertNode Evidence:
- • Shipment receipt with tracking number, carrier scans
- • Delivery receipt with GPS coordinates matching shipping address
- • Photo of package on front porch (if available)
- • Signature confirmation (if required)
Result: Carrier confirms delivery to correct address with photo proof.
Scenario 3: "Product Was Different"
Claim: Customer says they received wrong item.
CertNode Evidence:
- • Transaction receipt shows exact SKUs ordered
- • Content receipt (if you photograph packages before shipping)
- • Weight matches expected weight for those SKUs
- • Customer confirmed order before payment
Result: Clear proof of what was ordered and shipped.
How Much Could You Save?
Without CertNode
Annual Revenue: $1,000,000
Chargeback Rate: 2%
Chargebacks Lost: $20,000
Chargeback Fees: $3,000 (200 × $15)
Total Loss: $23,000/year
With CertNode
Annual Revenue: $1,000,000
CertNode Cost: $2,388/year ($199/mo)
Chargebacks Prevented: 80-90%
Money Saved: $20,700
Net Savings: $18,300/year
CertNode pays for itself after preventing just 2-3 chargebacks
Simple Pricing for E-Commerce
Based on receipt volume (orders + shipments + deliveries)
Starter
500 receipts/month
≈ 165 orders
- • All 3 receipt types
- • Receipt Graph
- • Evidence export (PDF)
- • Email support
Professional
7,500 receipts/month
≈ 2,500 orders
- • Everything in Starter
- • Batch API operations
- • Webhooks
- • Priority support (24hr)
Business
50,000 receipts/month
≈ 16,650 orders
- • Everything in Professional
- • Multi-organization
- • Advanced RBAC
- • SSO/SAML
Stop Losing Revenue to Chargebacks
Join e-commerce stores protecting millions with clear, independent records.