Your money is frozen.
Make your case impossible to ignore.
When Shopify Payments or PayPal holds your payouts, support chat can't release anything — a risk reviewer can. The dossier gives that reviewer everything they need to say yes: your timeline, their own stated terms, the dispute-exposure math, your evidence, and one clear written ask.
$499 flat. Delivered within 48 hours of your records.
What's in the dossier
Their own terms, quoted back
The hold notice reconstructed as a timeline: what they said, when, and the release conditions they stated. If you've met their conditions, the dossier makes that undeniable — dated, sourced, side by side.
The liability math reviewers actually use
Holds exist to cover trailing chargeback risk. We calculate your real remaining exposure — dispute windows expiring week by week — and turn it into a phased-release schedule that's an easy yes instead of an all-or-nothing ask.
Your evidence, compiled and tamper-evident
Fulfillment records, delivery confirmations, dispute-rate trend, business-legitimacy exhibits — organized, dated, and cryptographically timestamped so nobody can claim anything was produced after the fact.
The escalation memo + playbook
A professional cover memo with one specific written ask, plus the playbook: where to submit it, how to get it past frontline chat to the risk team, and what to say when they stall. You submit it — it's your account and your voice.
The honest part
Nobody outside the platform can release your money, and anyone who promises a release is selling you hope. What actually moves reviews: a case that's easy to approve and uncomfortable to ignore, in front of the right team, in writing. That's what you're buying — the strongest professional version of your case, fast.
We also review before we build. Some holds exist for reasons a dossier won't fix, and if that's your situation we'll refund you in full the same day and tell you so straight — including what your realistic options are.
This is a professionally prepared business document, not legal advice, and CertNode is not a law firm. If your situation needs legal action, we'll say so — a good dossier is often what your attorney wants on day one anyway.
Start the dossier
Three minutes. The more exactly you can quote what the platform told you, the stronger the dossier gets.
Holds usually start with disputes.
Most reserves are triggered by a chargeback-rate spike — which means the durable fix is winning and preventing disputes, not just escalating the hold. While your dossier is in flight, keeping your dispute rate falling is the strongest evidence there is. That's what we actually do all day: dispute responses, done for you — 15% only when you win.
Quick answers
Can you get my funds released?
No one outside the platform can, and we won't pretend otherwise. What we control is the quality, speed, and completeness of your case. Merchants stonewalled for weeks are usually stuck at frontline support with a scattered story — the dossier is built to get past that.
Which platforms?
Shopify Payments and PayPal are where we're strongest; Square, Etsy Payments, and most gateways work too. The mechanics of holds and reserves are similar everywhere.
What do you need from me?
The hold notice and any platform emails, screenshots of the hold/reserve terms in your dashboard, fulfillment and tracking records, your dispute history, and basics that prove the business is real. The 48-hour clock starts when your records arrive.
What if my funds are held for a reason a dossier can't fix?
Then we tell you that, refund you in full the same day, and give you an honest read on your actual options. We'd rather lose $499 than sell paperwork we know won't help.