Discover reason code RG
Discover RG: Non-Receipt of Goods or Services
What the cardholder is claiming
The cardholder says they never received what they paid for.
The evidence that actually wins
Bank analysts skim responses in minutes against a checklist for this exact code. Lead with the strongest fact; never make them dig.
- ✓Delivery confirmation to the order address
- ✓Digital: access/usage records
- ✓Terms showing the delivery window if the dispute is early
The honest read
Deliverability proof carries it. The same freight-forwarder and address-mismatch traps apply as everywhere else.
Nobody can promise you a win; the cardholder's bank decides. What you control is submitting the strongest complete case your records support, on time. Our plain-language guarantees say exactly what that means.
Fighting a RG right now?
Send us the dispute and a person builds the complete, submission-ready response: the narrative mapped to RG, your evidence compiled and ordered, and the field-by-field walkthrough. 24-hour rush available. If our review says yours isn't worth fighting, we tell you for free.