REFLEX FOR SQUARE

Support Center

Documentation & Guides for Automated Dispute Defense

Getting Started How It Works Billing FAQ Contact

Getting Started

What is Reflex?

Reflex is an automated dispute response system that defends your Square account against chargebacks. When a customer disputes a charge, Reflex automatically gathers evidence from your payments, orders, and customer history, generates a compelling AI narrative, and submits everything to Square within 60 seconds.

Quick Setup (2 Steps)

Connect your Square account

Sign in to CertNode and click “Connect Square Account” on your dashboard. Authorize CertNode to access your payment and dispute data.

You're Protected!

Reflex activates automatically and defends all disputes from day one.

How Reflex Works

⚠️

Dispute Filed

Customer files a chargeback

🔍

Reflex Detects

Instant webhook from Square

📊

Gathers Evidence

Payments, orders, customer data

🤖

AI Narrative

Compelling response generated

✅

Submitted

Evidence sent to Square

What Evidence Does Reflex Collect?

Payment Data

• Customer email & name
• Billing address & AVS match
• Payment amount & date
• Card verification (CVV)

Order & Delivery

• Order details & line items
• Fulfillment confirmation
• Tracking number & carrier
• Delivery timestamps

Customer History

• Previous orders
• Dispute history
• Account age
• Certified timestamps

Billing

$0 Monthly Fee

No subscription, no setup costs, no hidden fees.

25% Success Fee

Only charged when you win a dispute. If you lose, you pay nothing.

Billed via Invoice

Success fees are invoiced after dispute wins. Clear, transparent billing with no surprises.

FAQ

How fast does Reflex respond?

Evidence is submitted within 60 seconds of dispute creation.

What types of disputes does it handle?

All Square dispute types: fraud (NO_KNOWLEDGE), item not received (NOT_RECEIVED), not as described (NOT_AS_DESCRIBED), duplicate charges, cancelled orders, and more.

How long until I know the outcome?

Typically 60-75 days. Card networks need time to review evidence and make a decision.

What if I lose a dispute?

You pay nothing. The 25% success fee only applies when you win.

What data does Reflex access?

Reflex reads your payments, orders, and customer data solely to build evidence for dispute defense. Data is never shared with third parties. See our Privacy Policy for details.

Can I disconnect my Square account?

Yes. Visit your CertNode dashboard and click “Disconnect” at any time. All stored data will be deleted within 30 days.