REFLEX FOR WOOCOMMERCE

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Documentation & Guides for Automated Dispute Defense

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Getting Started

What is Reflex for WooCommerce?

Reflex is automated chargeback defense for WooCommerce. Connect your Stripe account, and Reflex handles everything — dispute detection, evidence gathering from your WooCommerce orders, AI narrative generation, and submission to Stripe — in under 60 seconds.

Quick Setup (3 Steps)

Install the WordPress plugin

Download the plugin, then in WordPress admin go to Plugins → Add New → Upload Plugin. Select the zip file and click Install Now, then Activate.

Enter your API key and connect Stripe

Go to WooCommerce → Settings → CertNode Reflex. Generate an API key and paste it in. Then click “Connect Stripe Account” for automatic dispute defense.

Fully automated

Orders sync automatically. When a dispute arrives, CertNode gathers your WooCommerce order data and submits an AI-powered defense in under 60 seconds. No manual work.

How Reflex Works

📦

Order Placed

Plugin syncs order to CertNode

⚠️

Dispute Filed

Customer disputes on Stripe/PayPal

📊

Evidence Enriched

WooCommerce order data added

🤖

AI Narrative

Stronger defense generated

✅

Submitted

Evidence sent in 60 seconds

What Data Does the Plugin Send?

Order Data

• Order number and status
• Product names, SKUs, quantities
• Order total and currency
• Billing and shipping addresses

Fulfillment Data

• Shipping carrier name
• Tracking number and URL
• Ship date and delivery date
• Fulfillment status

Customer History

• Total lifetime orders
• Account creation date
• Previous dispute count
• Certified timestamps (RFC 3161)

Billing

$0 Monthly Fee

No subscription, no setup costs, no hidden fees.

20% Success Fee

Only charged when you win a dispute. If you lose, you pay nothing.

Billed via Invoice

Success fees are invoiced after dispute wins. Clear, transparent billing with no surprises.

FAQ

Do I need the CertNode Stripe App?

No. The WooCommerce plugin connects directly to Stripe via OAuth. One install handles everything — dispute detection, evidence gathering, and submission.

I already have the CertNode Stripe App. Do I need both?

The plugin works with or without the Stripe App. If you have both, CertNode automatically deduplicates — each dispute is only processed once. The plugin adds WooCommerce order data enrichment on top of the Stripe App's existing evidence.

What payment gateways are supported?

Stripe has the deepest integration with one-click OAuth. The plugin also syncs order data for any WooCommerce payment gateway, which enriches evidence when disputes arrive through Stripe.

Does it work with existing orders?

Yes. The plugin has a “Sync Historical Orders” button that sends your recent orders to CertNode. Future orders are synced automatically.

What if I lose a dispute?

You pay nothing. The 20% success fee only applies when you win.

Is my data secure?

All data is transmitted over HTTPS. Stripe OAuth uses industry-standard authorization — CertNode only accesses dispute-related data. Built on SOC 2 certified infrastructure. See our Privacy Policy.

Can I disconnect Stripe?

Yes. Revoke access anytime from your Stripe Dashboard under Settings → Connected accounts. You can also deactivate and delete the plugin.