Amex reason code C08
Amex C08: Goods/Services Not Received
What the cardholder is claiming
The cardmember says the goods or services were not received.
The evidence that actually wins
Bank analysts skim responses in minutes against a checklist for this exact code. Lead with the strongest fact; never make them dig.
- ✓Delivery confirmation to the order address
- ✓Digital: access and usage logs
- ✓Expected-delivery terms if the claim is premature
The honest read
Winnable with real proof of delivery or usage. Amex's inquiry stage (before a formal chargeback) is a genuine opportunity: answer it fully and quickly and many of these never become chargebacks.
Nobody can promise you a win; the cardholder's bank decides. What you control is submitting the strongest complete case your records support, on time. Our plain-language guarantees say exactly what that means.
Fighting a C08 right now?
Send us the dispute and a person builds the complete, submission-ready response: the narrative mapped to C08, your evidence compiled and ordered, and the field-by-field walkthrough. 24-hour rush available. If our review says yours isn't worth fighting, we tell you for free.