Discover reason code IC
Discover IC: Illegible Sales Data
What the cardholder is claiming
Discover requested your sales records for a disputed transaction and what came back could not be read. The chargeback posts because the documentation was illegible or incomplete, not because of the underlying purchase.
The evidence that actually wins
Bank analysts skim responses in minutes against a checklist for this exact code. Lead with the strongest fact; never make them dig.
- ✓A clean, fully legible copy of the complete sales draft or receipt for the transaction
- ✓All required transaction data readable on the record: date, amount, authorization code, and merchant identification
- ✓Digital transaction records as a substitute where the original paper draft has degraded
- ✓Proof you responded to the original retrieval request within the allowed window
The honest read
Almost always self-inflicted: faded thermal paper, a bad scan, a cropped image sent in response to a retrieval request. The remedy is procedural rather than persuasive, so resubmit clean and complete copies fast, because the response clock is short. This is mostly a card-present, paper-receipt problem; online merchants with digital records rarely see it. If you cannot produce a legible record at all, you lose by default, which makes record retention the real prevention.
Nobody can promise you a win; the cardholder's bank decides. What you control is submitting the strongest complete case your records support, on time. Our plain-language guarantees say exactly what that means.
Fighting a IC right now?
Send us the dispute and a person builds the complete, submission-ready response: the narrative mapped to IC, your evidence compiled and ordered, and the field-by-field walkthrough. 24-hour rush available. If our review says yours isn't worth fighting, we tell you for free.