Getting Started
What is Reflex?
Reflex is an automated dispute response system that defends your business against chargebacks and payment disputes. When a customer disputes a charge, Reflex automatically gathers evidence, generates a dispute-specific narrative, and submits everything to Stripe within 60 seconds.
Quick Setup (2 Steps)
Install from Stripe Marketplace
One-click install from the Stripe App Marketplace. No monthly fees.
You're Protected!
Reflex now monitors and defends all disputes automatically
How Reflex Works
Dispute Filed
Customer files dispute
Reflex Detects
Instant webhook trigger
Gathers Evidence
Transaction & verification data
AI Narrative
Compelling response generated
Submitted
Evidence sent to Stripe
What Evidence Does Reflex Collect?
Transaction Data
- • Customer email & name
- • Billing address
- • Product description
- • Purchase amount & date
Verification Data
- • 3D Secure authentication
- • AVS (Address Verification)
- • CVC/CVV verification
- • Certified timestamps
Customer History
- • Previous purchases
- • Dispute history
- • Account age
- • Delivery confirmations
App Settings
Access settings from your Stripe Dashboard: Apps → CertNode Reflex → Settings
Configurable Settings
Contact Email
Where to send dispute alerts. Defaults to your Stripe account email.
Auto-Submit Evidence
Evidence is auto-submitted to Stripe within 60 seconds by default. Toggle Auto-Submit Evidence off in Settings (Apps → CertNode Reflex → Settings) to have Reflex stage the evidence package on the dispute for you to review and submit yourself before the deadline.
Email Notifications
Get notified about new disputes and outcomes.
Always-Active Features
These features are always enabled:
- • Automatic dispute detection
- • Automated evidence generation
- • Certified timestamps (RFC 3161)
- • Defends all disputes automatically
Email Notifications
Dispute Response
Sent when Reflex submits evidence
- • Dispute amount and ID
- • Evidence strength indicator
- • Evidence fields submitted
- • Link to view in Stripe
Outcome Notification
Sent when dispute is resolved
- • Won (Funds returned)
- • Lost (Customer kept refund)
- • Amount recovered or lost
- • Success fee (if won)
Quick FAQ
How fast does Reflex respond?
Evidence is submitted within 60 seconds of dispute creation.
Can I review evidence before submission?
Reflex auto-compiles and submits evidence so you never miss the response deadline. If you'd rather a person review every dispute before it's filed, that's our managed Dispute Concierge service.
How long until I know the outcome?
Typically 60-75 days. Stripe and card networks need time to review evidence.
What if I lose a dispute?
You pay nothing. The 15% success fee only applies when you win.
Contact Support
Email Support
- General:
support@certnode.io - Technical:
app@certnode.io
Response Time
- • Standard: 24-48 hours
- • Priority: 4-8 hours